Privacy policy

Last updated: September 1, 2026

Ysolm is an independently operated online fashion store based in the United Kingdom. Ysolm uses Shopify to operate this online store and provide its products and services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us or use any of our services.

Personal Information We Collect

Depending on how you use our website, we may collect the following information:

• Contact information, including your name, email address, phone number, billing address and shipping address.
• Order and transaction information, including the products you view, purchase, return, exchange or cancel.
• Payment information, including payment method, payment status and transaction details. Payments are processed by Shopify and third-party payment providers. We generally do not receive or store your full credit card number.
• Account information, including your login details, preferences and saved items, if you create an account.
• Communications, including information you provide when you contact us by email, contact form or other communication channels.
• Device and usage information, including your IP address, browser type, device information, approximate location and how you interact with our website.
• Cookie and similar technology information used to operate, secure and improve our website.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to our marketing emails or use our website.
• Automatically through cookies, pixels and similar technologies when you browse our website.
• From Shopify, payment providers, shipping carriers, fraud-prevention services and other service providers that help us operate our store.
• From other third parties when permitted by applicable law.

How We Use Personal Information

We may use your personal information to:

• Process, confirm and fulfill your orders.
• Process payments, returns, refunds and exchanges.
• Arrange shipping and provide order updates or tracking information.
• Respond to your questions and provide customer support.
• Maintain and manage customer accounts.
• Improve our products, website and customer experience.
• Detect, investigate and prevent fraud, unauthorized activity and security risks.
• Send service-related communications about your orders, account or our services.
• Send promotional emails or marketing communications where permitted by law. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message.
• Comply with legal, tax, accounting and regulatory requirements.
• Protect our legal rights and enforce our terms and policies.

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business, including:

• Shopify, which hosts and supports our online store.
• Payment processors and financial institutions that process payments.
• Shipping carriers, logistics providers and fulfillment partners.
• Email, customer-support, analytics, fraud-prevention and technology service providers.
• Advertising or marketing service providers, where such services are enabled on our store.
• Government authorities, courts or law-enforcement agencies when required by law.
• Professional advisers or other parties when necessary to protect our legal rights or comply with legal obligations.

We do not sell your personal information for money. We only share personal information for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information when you visit or use our store, place an order or interact with Shopify-powered features.

Shopify and its service providers may process personal information in countries other than the country where you live. Shopify’s privacy practices are governed by Shopify’s applicable privacy notices.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep our website and shopping cart working.
• Remember your preferences.
• Understand how visitors use our website.
• Improve website performance and security.
• Support advertising and marketing features, where enabled.

You can control cookies through your browser settings. If you disable cookies, some website functions may not work properly.

International Transfers

Your personal information may be stored or processed outside the United Kingdom, including by Shopify and other service providers located in different countries.

When personal information is transferred outside your country or region, it may be subject to the laws of the country where it is stored or processed.

Retention of Personal Information

We keep personal information only for as long as reasonably necessary to provide our services, complete transactions, process returns, comply with legal and accounting obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we will delete it or securely dispose of it where reasonably possible.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Withdraw consent where processing is based on consent.
• Unsubscribe from marketing communications.
• Ask questions or make a complaint about our privacy practices.

We may need to verify your identity before responding to a privacy request. To exercise your rights, please contact us using the details below.

Children’s Privacy

Our website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and delete the information where appropriate.

Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us first. We will review and respond to your request within a reasonable period.

You may also have the right to contact the privacy regulator in your country or region.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

Ysolm
Operated by: Ysolm
Email: info@ysolm.com
Phone Number: +1 728 217 1613

Business / Mailing Address:
18 State Dr
Harrisburg, PA 17112
United States